A tracking link is sent by email as soon as the order is shipped so that you can follow the progress of your delivery.
If you notice an error in the processing of the order, such as an item missing or not corresponding to your order, notify us within 7 days of receipt. We will make sure to correct this error as soon as possible.
SHIPMENTS IN METROPOLITAN FRANCE - CORSICA
For residents in Nice (Alpes-Maritimes), FREE home delivery or collect from our depot. We will contact you to schedule delivery/collection times. If you live in Nice, choose the option "Delivery at home/Pick up in-store in Nice" as shipping method when you make the purchase.
In metropolitan France - Corsica orders can be delivered to your home or to pick-up points (Mondial Relay, Relais Colis).
Delivery charges to pick-up points are free for all orders of at least 50€ and home delivery is free from 80€.
Maximum authorized weight per order: 15 kg.
Delivery to pick-up points:
Order less than 50€: 3.97€
Orders over 50€: FREE
Delivery time to pick-up points: 4 to 7 working days. (Metropolitan France - Corsica)
Home delivery:
Order less than 50 €:
- Package of 0kg - 5kg: 9.99€
- Package of 5kg or more: 12.99€
Orders over 80€: FREE
Home delivery time: 2 to 5 working days. (Metropolitan France - Corsica)
SHIPMENTS IN EUROPE
In Europe we make shipments from France to member countries of the European Union. If your country is not part of the EU, please contact us and we will find a solution together to make the delivery.
We also make deliveries to pick-up points in the following countries: Spain, Belgium and Luxembourg.
Delivery charges to pick-up points are free for all orders of at least 60€ and home delivery is free from 80€.
Maximum authorized weight per order: 15 kg.
Delivery to pick-up points: (Spain, Belgium, Luxembourg)
Order less than 60€: 7.99€
Orders over 60€: FREE
Delivery time to pick-up points: 4 to 7 working days.
Home delivery: (All member countries of the European Union)
Order less than 80€:
- Package of 0kg - 5kg: 12.99€
- Package of 5kg or more: 14.99€
Orders over 80€: FREE
Home delivery time: 2 to 8 working days. (Europe)
SHIPMENTS TO THE UNITED STATES - CANADA
We make shipments from France to USA and Canada.
Maximum authorized weight per order: 1.5 kg.
Home delivery:
- Package of 0kg - 1kg: 20€
- Package of 1kg - 1.5kg: 28€
Home delivery time: 6 to 12 working days. (USA - Canada)
RETURNS
"SATISFIED OR MONEY BACK" GUARANTEE FOR 30 DAYS
As this guarantee indicates, we are so convinced that you will enjoy our products, that we offer to reimburse you if any of our products do not satisfy you. In case of non-satisfaction, contact us and we will tell you the return procedure in order to process your refund.